SMS Delivery Delays to Twilio Phone Numbers in Puerto Rico Over a Subset of Long Code

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SMS Delivery Delays to Twilio Phone Numbers in Puerto Rico Over a Subset of Long Code

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Twilio Phone Numbers in Puerto Rico over a subset of Long Code. This incident has been resolved.

Posted Oct 15, 2024 - 08:49 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Twilio Phone Numbers in Puerto Rico over a subset of Long Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 15, 2024 - 06:57 PDT

Update

We continue to experience SMS delivery delays when sending messages to Twilio Phone Numbers in Puerto Rico over a subset of Long Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Oct 15, 2024 - 06:47 PDT

Update

We continue to experience SMS delivery delays when sending messages to Twilio Phone Numbers in Puerto Rico over a subset of Long Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 15, 2024 - 02:47 PDT

Update

We continue to experience SMS delivery delays when sending messages to Twilio Phone Numbers in Puerto Rico over a subset of Long Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 15, 2024 - 00:47 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to Twilio Phone Numbers in Puerto Rico over a subset of Long Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 14, 2024 - 23:45 PDT

This incident affected: CARRIER NETWORK (SMS Long Code, North America).