Small Subset of Twilio Customers Unable to Access Verify

Incident Report for Twilio

Resolved

We have fully investigated the Verify issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

Posted Dec 01, 2021 - 06:54 PST

Investigating

Our monitoring systems have detected a potential issue with Verify for a small subset of Twilio customers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Dec 01, 2021 - 06:49 PST

This incident affected: ACCOUNT SECURITY (Verify).