SMS and MMS Incident Monitoring Services Temporarily Unavailable

Incident Report for Twilio

Resolved

The issue affecting our SMS and MMS incident monitoring services has been resolved, and services are operating normally at this time.

Posted Feb 21, 2024 - 07:00 PST

Update

We will continue to observe the SMS and MMS incident monitoring services for up to 24 hours to ensure a full recovery. We expect to provide another update at 7:00 AM Pacific Time on 02/21/2024 or as soon as more information becomes available.

Posted Feb 20, 2024 - 07:36 PST

Monitoring

Our SMS and MMS incident monitoring services are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Feb 20, 2024 - 07:03 PST

Identified

Our engineers have identified the issue causing our SMS and MMS incident monitoring services to be unavailable, and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 20, 2024 - 06:44 PST

Investigating

Our engineers have detected a potential issue with our SMS and MMS incident monitoring services. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 20, 2024 - 06:30 PST

This incident affected: TWILIO PLATFORM (Other).