SMS Delivery Delays to Liberty Mobile in Puerto Rico via Subset of Shortcodes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Liberty Mobile in Puerto Rico via subset of Short-Code numbers. This incident has been resolved.

Posted Dec 02, 2024 - 20:30 PST

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Liberty Mobile in Puerto Rico via subset of Short-Code numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 02, 2024 - 18:41 PST

Update

We are still experiencing SMS delivery delays when sending messages to Liberty Mobile in Puerto Rico via subset of short-Code numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Dec 02, 2024 - 14:35 PST

Update

We are still experiencing SMS delivery delays when sending messages to Liberty Mobile in Puerto Rico via subset of short-Code numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 02, 2024 - 12:35 PST

Investigating

We are experiencing SMS delivery delays when sending messages to Liberty Mobile in Puerto Rico via subset of short-Code numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 02, 2024 - 11:35 PST

This incident affected: CARRIER NETWORK (SMS Short Code, North America).