Inbound Call Failures to a Subset of Twilio Chile Santiago Numbers

Incident Report for Twilio

Resolved

The issue affecting inbound call failures to a subset of Twilio Santiago phone numbers has been resolved, and the service is functioning normally at this time.

Posted Jun 03, 2021 - 16:12 PDT

Monitoring

We have started seeing recovery of call failures to a subset of Twilio Santiago phone numbers for the last 35 minutes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 03, 2021 - 14:21 PDT

Update

We are observing inbound call failures to a subset of Twilio Santiago phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hours or as soon as more information becomes available.

Posted Jun 03, 2021 - 14:00 PDT

Investigating

Our monitoring systems have detected a potential issue with inbound call failures to a subset of Twilio's Chile Santiago numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jun 03, 2021 - 13:49 PDT

This incident affected: CARRIER NETWORK (Voice, Latin America).