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Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
SMS Short Code Delivery Failures to Videotron
Incident
Report for Twilio
Resolved
We are no longer experiencing SMS delivery failures over a subset of Short Codes to the Videotron Network. This incident has been resolved.
Monitoring
We are observing successful SMS delivery over a subset of Short Codes to the Videotron Network for the last 30 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We continue to work with our carrier partner to resolve the issue of SMS delivery failures over a subset of Short Codes to the Videotron Network. We expect to provide another update in 8 hours or as soon as more information becomes available.
Update
We are continuing to work with our carrier partner to resolve the issue of SMS delivery failures to Videotron for a subset of customers.. We expect to provide another update in 4 hours or as soon as more information becomes available.
Update
We are continuing to work with our carrier partner to resolve the issue of SMS delivery failures to Videotron for a subset of customers.. We expect to provide another update in 2 hours or as soon as more information becomes available.
Investigating
We are experiencing SMS delivery failures to Videotron for a subset of customers. We are working with our carrier partners to resolve this issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
This incident affected: CARRIER NETWORK (SMS Short Code, North America).