SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in India

Incident Report for Twilio

Resolved

The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to network subscribers on affected networks in India is operating normally.

Posted Nov 13, 2026 - 00:00 PST

Monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in India and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 12, 2026 - 21:53 PST

Identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Shortcode to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 12, 2026 - 20:52 PST

Investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to network subscribers on multiple networks in India. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 12, 2026 - 20:48 PST

This incident affected: CARRIER NETWORK (SMS, APAC).