Super SIM Network Connectivity Issues

Incident Report for Twilio

Resolved

We are no longer seeing issues where some Twilio Super SIMs were not able to get data connections. This incident has been resolved.

Posted Nov 29, 2020 - 05:46 PST

Update

We are no longer seeing issues where some Twilio Super SIMs were not able to get data connections. We will continue to monitor to ensure a full recovery. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 29, 2020 - 03:28 PST

Monitoring

We are no longer seeing issues where some Twilio Super SIMs were not able to get data connections. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 29, 2020 - 01:14 PST

Update

We are continuing to work with the affected network provider to resolve the issue. We will provide another update in 2 hours or sooner once more information becomes available.

Posted Nov 28, 2020 - 23:57 PST

Update

Some Twilio Super SIMs are experiencing issues getting data connections. Affected devices attempting to connect at this time will not be able to complete the connection. Devices with an existing data session should remain unaffected. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.

Posted Nov 28, 2020 - 23:03 PST

Investigating

Our monitoring systems have detected a potential issue with Super SIM. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 28, 2020 - 22:53 PST