Billing Region Assignment Currently Experiencing Issues for New Accounts

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Nov 14, 2023 - 13:12 PST

Update

We are continuing to experience this issue where new accounts are currently not being properly assigned their correct billing region, or currency. All new accounts are defaulting to being default billed out of the US in USD. We will provide another update in 16 hours or as soon as more information becomes available.

Posted Nov 14, 2023 - 01:00 PST

Update

We are continuing to experience this issue where new accounts are currently not being properly assigned their correct billing region, or currency. All new accounts are defaulting to being default billed out of the US in USD. We will provide another update in 8 hours or as soon as more information becomes available

Posted Nov 13, 2023 - 17:01 PST

Update

We are continuing to experience this issue where new accounts are currently not being properly assigned their correct billing region, or currency. All new accounts are defaulting to being default billed out of the US in USD. We will provide another update in 4 hours or as soon as more information becomes available

Posted Nov 13, 2023 - 12:58 PST

Update

We are continuing to experience this issue where new accounts are currently not being properly assigned their correct billing region, or currency. All new accounts are defaulting to being default billed out of the US in USD. We will provide another update in 2 hour or as soon as more information becomes available

Posted Nov 13, 2023 - 10:57 PST

Investigating

New accounts are currently not being properly assigned their correct billing region, or currency. All new accounts are defaulting to being default billed out of the US in USD. We will provide another update in 1 hour or as soon as more information becomes available

Posted Nov 13, 2023 - 09:51 PST

This incident affected: TWILIO PLATFORM (Billing).