Issues with Encoding in TwiML Logs

Incident Report for Twilio

Resolved

The encoding issue for special characters in the TwiML logs has been resolved and is operating normally at this time.

Posted Nov 04, 2025 - 16:05 PST

Update

We are investigating encoding issues for special characters in the TwiML logs. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 04, 2025 - 15:20 PST

Investigating

Our monitoring systems have detected a potential encoding issue in the TwiML logs. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 04, 2025 - 14:56 PST

This incident affected: PROGRAMMABLE VOICE (TwiML).