Notification Logs are Delayed in Twilio Console

Incident Report for Twilio

Resolved

Notifications logs in the console are operating normally for the Notify product. This incident is resolved.

Posted Feb 24, 2021 - 16:01 PST

Identified

We are addressing the delay in notification logs on console affecting the Notify product. Our engineers have applied a fix for the issue. Customers will experience a delay in impacted logs becoming available again in console. We expect to provide another update in 2 hours or as soon as more information becomes available

Posted Feb 24, 2021 - 15:45 PST

Update

Customers may experience delays in retrieving logs. Our engineering team is actively investigating. We expect to provide another update in 60 minutes or as soon as more information becomes available.

Posted Feb 24, 2021 - 14:25 PST

Investigating

Our monitoring systems have detected a potential issue with Notify. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 24, 2021 - 13:56 PST

This incident affected: PROGRAMMABLE MESSAGING (Notify).