Call Failures Due to Invalid Caller ID

Incident Report for Twilio

Resolved

The issue with our Client Mobile and the increase of 13214 errors for Voice has been resolved. Our Voice and Client Mobile products are now operating normally at this time.

Posted Nov 08, 2023 - 13:05 PST

Monitoring

Our Voice and Client Mobile products are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Nov 08, 2023 - 12:22 PST

Update

We are continuing our investigation and have discovered that Client Mobile is affected too. Customers are getting errors about an invalid caller ID. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 08, 2023 - 11:31 PST

Update

We are investigating a service interruption with voice showing 13214 errors increase. Customers are getting errors about an invalid caller ID. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 08, 2023 - 11:23 PST

Investigating

We've become aware of a potential issue with voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 08, 2023 - 11:15 PST

This incident affected: PROGRAMMABLE VOICE US1 (Client Web US1, Client Mobile US1).