The Make a Test Call function is not available in the console

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Apr 10, 2020 - 12:21 PDT

Monitoring

Our engineers have deployed the fix and the Make a Test Call feature is fully functional. We will continue to monitor and provides updates if new information becomes available.

Posted Apr 10, 2020 - 11:31 PDT

Update

Our engineers are currently testing the fix for this issue. We will provide an update as soon as we have additional information.

Posted Apr 10, 2020 - 10:53 PDT

Identified

The Make a Test Call function on the Origination screen in the Elastic SIP Trunking section of the Twilio console is currently displaying the message "To make a test call, you will need to add phone numbers to your Trunk under the “numbers” tab." with number(s) already present under the trunk. Our engineers have identified the issue and are actively working on the fix. We will provide an update as soon as we have additional information.

Posted Apr 10, 2020 - 09:47 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 10, 2020 - 08:26 PDT

This incident affected: ELASTIC SIP TRUNKING US1 (Origination US1) and DEVELOPER TOOLS (Console).