5xx Errors for Calls Fetches and Deletes

Incident Report for Twilio

Resolved

Calls fetches and deletes errors has been resolved and are operating normally at this time.

Posted Jan 09, 2024 - 16:07 PST

Monitoring

Calls fetches and deletes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Jan 09, 2024 - 15:13 PST

Update

We are currently investigating an elevated rate of 500 errors for calls fetches and deletes. Customers should still able to make calls and there is no impact to live calls. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 09, 2024 - 14:37 PST

Investigating

Our monitoring systems have detected a potential issue with Voice calls fetch. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 09, 2024 - 14:28 PST

This incident affected: DEVELOPER TOOLS (REST API).