SMS Delivery Delays To Egypt

Incident Report for Twilio

Resolved

After further investigation, our engineering team determined that the delivery delays were only affecting delivery to Egypt and that we are no longer experiencing delivery delays. This incident has been resolved.

Posted Jan 11, 2021 - 15:31 PST

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Egypt, Finland, and India. We will continue to monitor to ensure full service recovery.

Posted Jan 11, 2021 - 13:19 PST

Update

We are continuing to investigate this issue.

Posted Jan 11, 2021 - 12:40 PST

Update

We are experiencing SMS delivery delays when sending messages to Egypt, Finland, and India. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 11, 2021 - 12:34 PST

Investigating

Our monitoring systems have detected a potential issue with Programmable Messaging delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 11, 2021 - 12:22 PST

This incident affected: CARRIER NETWORK (SMS, APAC, SMS, Europe).