Super SIM Network Connectivity Issues

Incident Report for Twilio

Resolved

We are no longer experiencing Super SIM connectivity issues. This incident has been resolved.

Posted Feb 17, 2021 - 01:43 PST

Update

Beginning at 7:40am UTC, about 75% of Super SIMs with active data sessions lost connectivity due an issue at a downstream connectivity partner. We began to see recovery around 8:10am UTC. We see about 80% of the disconnected devices have since reconnected. Our engineering team is continuing to investigate the root cause and to monitor the recovery. We will provide another update in 2 hours or sooner once more information becomes available.

Posted Feb 17, 2021 - 01:04 PST

Update

We are experiencing Super SIM connectivity issues with one of our downstream connectivity partners. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.

Posted Feb 17, 2021 - 00:29 PST

Investigating

Our monitoring systems have detected a potential issue with active Sessions. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 17, 2021 - 00:02 PST