SMS Delivery Delays to Sprint US

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to the Sprint Network via Long Code Numbers for a subset of customers. This incident has been resolved.

Posted Nov 18, 2021 - 20:30 PST

Monitoring

We are observing recovery in SMS delivery delays when sending messages to the Sprint Network via Long Code Numbers for a subset of customers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 18, 2021 - 18:37 PST

Update

We are continuing to work with our carrier partner to resolve SMS delivery delays when sending messages to the Sprint Network via Long Code Numbers for a subset of customers. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 18, 2021 - 17:58 PST

Investigating

We are experiencing SMS delivery delays when sending messages to the Sprint Network via Long Code Numbers for a subset of customers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

Posted Nov 18, 2021 - 16:58 PST

This incident affected: CARRIER NETWORK (SMS Long Code, North America).