SMS Delivery Delays From Toll-free Numbers to Rogers Network and Shortcodes to All Networks in Canada

Incident Report for Twilio

Resolved

The issue affecting SMS delivery delays when sending messages to Canada from Toll-free numbers and shortcodes has been resolved, and the service is functioning normally at this time.

Posted Mar 04, 2023 - 13:41 PST

Monitoring

We are observing recovery in SMS delivery delays when sending messages from toll-free numbers to Rogers Network and from shortcodes to all networks in Canada. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 04, 2023 - 11:45 PST

Update

We continue to experience SMS delivery delays when sending messages from toll-free numbers to Rogers Network and from shortcodes to all networks in Canada. We've observed a recovery in shortcodes, however toll-free numbers are still being investigated.
Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 04, 2023 - 09:54 PST

Investigating

We are currently experiencing SMS delivery delays when sending messages to Canada from Toll-free numbers and shortcodes. We've observed a recovery in shortcodes, however toll-free numbers are still being investigated.
Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 04, 2023 - 09:07 PST

This incident affected: CARRIER NETWORK (SMS Short Code, North America, SMS Toll-Free, North America).