Delay in delivery of MMS messages

Incident Report for Twilio

Resolved

Delivery of MMS messages in US/CA has been restored and operating normally at this time.

Posted Nov 29, 2016 - 13:14 PST

Update

Our carrier partner is still actively working to resolve the issue, there is no ETA at this time.

Posted Nov 29, 2016 - 12:01 PST

Update

Our partner has identified the problem, they are actively working to resolve. We expect delivery delays via long codes for all USA and Canadian numbers.

Posted Nov 29, 2016 - 11:24 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 29, 2016 - 11:20 PST

Investigating

Delay in delivery of MMS messages: MMS messages for inbound and outbound requests are delayed. There is no impact to SMS delivery or Short code MMS delivery. This affects all operators in the US & CA.

Posted Nov 29, 2016 - 11:04 PST

This incident affected: PROGRAMMABLE MESSAGING (MMS).