Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics

        A small subset of newly created accounts are unable to send or receive calls and messages

        Incident Report for Twilio

        Resolved

        We have determined that accounts created between 18:31 - 18:41 UTC were able to send and receive calls and messages. We apologize for the confusion. All services were and remain fully operational.
        Posted May 19, 2020 - 13:18 PDT

        Update

        A small subset of newly created accounts (created between 18:31 - 18:41 UTC) remain unable to send or receive calls and messages. Our engineers are working to restore service and we will provide an update as quickly as possible.
        Posted May 19, 2020 - 12:55 PDT

        Update

        A small subset of newly created accounts (created between 18:31 - 18:41 UTC) are unable to send or receive calls and messages. Our engineers are working to restore service and we will provide an update as quickly as possible.
        Posted May 19, 2020 - 12:36 PDT

        Investigating

        Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted May 19, 2020 - 12:15 PDT
        This incident affected: TWILIO PLATFORM (Other).