SMS Delivery Failures to Chile Movistar and Virgin Mobile

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures to Movistar and Virgin Mobile in Chile. This incident has been resolved.

Posted Jan 20, 2021 - 17:43 PST

Monitoring

We are observing recovery of SMS delivery to Movistar and Virgin Mobile in Chile for both international and domestic messages. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 20, 2021 - 16:13 PST

Investigating

We have begun to see recovery for international SMS traffic to Movistar and Virgin Mobile in Chile, however we are still observing intermittent failures for domestic SMS traffic. Our engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

Posted Jan 20, 2021 - 13:20 PST

Update

We have begun to see recovery for international SMS traffic to Movistar and Virgin Mobile in Chile, however we are still observing intermittent failures for domestic SMS traffic. Our engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Jan 20, 2021 - 09:22 PST

Update

We are continuing to experience delivery failures sending to Chile Movistar Network from both local and non-local numbers. Our engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Jan 20, 2021 - 04:43 PST

Identified

We are continuing to experience delivery failures sending to Chile Movistar Network from both local and non-local numbers. Our engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Jan 19, 2021 - 20:43 PST

Update

We are continuing to experience delivery failures sending to Chile Movistar Network from both local and non-local numbers. Our engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jan 19, 2021 - 16:58 PST

Update

We are continuing to experience delivery failures sending to Chile Movistar Network. We have discovered that this is also affecting messages sent from non-local numbers as well. Our engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 19, 2021 - 15:09 PST

Update

We are continuing to investigate this issue.

Posted Jan 19, 2021 - 15:03 PST

Update

We are experiencing delivery failures sending to Chile Movistar Network from local longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 19, 2021 - 13:20 PST

Update

We are continuing to investigate this issue.

Posted Jan 19, 2021 - 13:15 PST

Investigating

Our monitoring systems have detected a potential issue with messages to Chile Movistar Network from local longcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 19, 2021 - 13:15 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).