High Latency and HTTP 500 errors returned on Programmable Video Rooms API

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Apr 06, 2020 - 23:32 PDT

Identified

The issue has been identified, and we are continuing to recover our systems. The majority of rooms should have recovered and reconnected.

Posted Apr 06, 2020 - 22:28 PDT

Investigating

We are experiencing elevated HTTP 500 responses and increased API latency on Programmable Video Rooms API. Our engineers are working to resolve the issue. We will provide an update as soon as we have additional information.

Posted Apr 06, 2020 - 21:18 PDT

This incident affected: PROGRAMMABLE VIDEO (Group Rooms, Peer-to-Peer Rooms).