Some inbound/outbound SMS short code messages fail for Verizon USA customers

Incident Report for Twilio

Resolved

All services are operating normally.

Posted May 04, 2017 - 12:31 PDT

Monitoring

We are observing that the service has recovered and short code messages are flowing again for Verizon USA customers. We will continue to monitor the service.

Posted May 04, 2017 - 11:19 PDT

Investigating

We are working with our carrier partners to address an issue with inbound and outbound SMS short code messages. This issue impacts Verizon USA customers. We will provide another update in 1 hour.

Posted May 04, 2017 - 10:51 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).