Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Delayed data on /messages API
Incident
Report for Twilio
Resolved
The engineering team has completed the backfilling of messages effected by the incident. At this point, the /messages API is operating normally.
Update
The engineering team is starting the message backfill at 17:10 PST. This backfill operation will process messages for all incident windows observed today: 09:50 - 11:10, 12:50 - 13:35, and 14:00 - 14:45 PST. We are continuing to monitor the system.
Update
The system has recovered and messages are available through the /Messages API without delays. The engineering team is planning to start backfilling messages for all incident windows after 5pm PST. We are continuing to monitor the system.
Update
We are observing delays in message information being available through the /Messages API. Our engineering team is actively working on resolving the issue. We will provide another update in 1hr.
Update
The system has recovered and messages are available through the /Messages API without delays. The engineering team is working on backfilling messages for the incident windows of 10:00 to 11:00 and 12:59 to 13:25 PST. We are continuing to monitor the system.
Update
We are observing delays in message information being available through the /Messages API. Our engineering team is actively working on resolving the issue. We will provide another update in 1hr.
Monitoring
The system has recovered and message data should be available through the /messages API without delays. The engineering team is continuing to monitor the system. Messages that were affected by the incident will be backfilled over the next few hours.
Investigating
Starting at 10am PST this morning, we are experiencing the delays in message data being available through the /Messages API. The engineering team is investigating the issue and will provide an update within 1 hour. Incoming and outgoing message processing is not affected.
This incident affected: DEVELOPER TOOLS (REST API).