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        SMS Delivery Delays and Failures to PT Smartfren Telecom in Indonesia

        Incident Report for Twilio

        Resolved

        We apologise for any confusion. We’ve determined that this incident was reported in error, and no impact was observed.
        Posted Jan 27, 2026 - 23:10 PST

        Update

        We are continuing to experience SMS delivery delays and failures to PT Smartfren Telecom in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Posted Jan 27, 2026 - 16:31 PST

        Update

        We are continuing to experience SMS delivery delays and failures to PT Smartfren Telecom in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Posted Jan 27, 2026 - 00:31 PST

        Update

        We are continuing to experience SMS delivery delays and failures to PT Smartfren Telecom in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Posted Jan 26, 2026 - 16:32 PST

        Update

        We continue to experience SMS delivery delays and failures to PT Smartfren Telecom in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available
        Posted Jan 26, 2026 - 08:31 PST

        Update

        We continue to experience SMS delivery delays and failures to PT Smartfren Telecom in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Jan 26, 2026 - 04:33 PST

        Update

        We continue to experience SMS delivery delays and failures to PT Smartfren Telecom in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Jan 26, 2026 - 02:30 PST

        Investigating

        We are experiencing SMS delivery delays and failures to PT Smartfren Telecom in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Jan 26, 2026 - 01:38 PST
        This incident affected: CARRIER NETWORK (SMS, APAC).