Inbound SMS Delays From Subset of Australia Phone Numbers

Incident Report for Twilio

Resolved

The issue affecting inbound SMS delays when receiving messages from a subset of phone numbers in Australia has been resolved, and the service is functioning normally at this time.

Posted Dec 31, 2022 - 13:35 PST

Monitoring

We have started seeing recovery for the issue causing inbound SMS delays when receiving messages from a subset of phone numbers in Australia. Our engineers are working with the carrier to ensure service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 31, 2022 - 11:40 PST

Update

We continue experiencing inbound SMS delays when receiving messages from a subset of phone numbers in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Dec 31, 2022 - 10:49 PST

Update

We are still experiencing inbound SMS delays when receiving messages from a subset of phone numbers in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Dec 31, 2022 - 06:51 PST

Investigating

We are experiencing Inbound SMS Delays when receiving messages from a subset of Australia phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 31, 2022 - 04:52 PST

This incident affected: CARRIER NETWORK (SMS, APAC).