Programmable Voice and Conference calls experienced intermittent elevated error levels

Incident Report for Twilio

Resolved

All services are operating as expected.

Posted Nov 05, 2018 - 12:05 PST

Update

We continue to monitor the system recovery, we'll provide the next update when all services are operational.

Posted Nov 05, 2018 - 11:43 PST

Update

We continue to monitor our system recovery, we will provide an update when we have new information.

Posted Nov 05, 2018 - 11:11 PST

Update

We are seeing intermittent failures, we're continuing to work on a solution that will resolve these issues.

Posted Nov 05, 2018 - 10:20 PST

Monitoring

We have identified the issue and our services have recovered, we'll continue to monitor.

Posted Nov 05, 2018 - 09:45 PST

Identified

We continue to experience an increase in failures, our Engineers are working to restore the services.

Posted Nov 05, 2018 - 09:28 PST

Monitoring

All services have recovered, our Engineers will continue to monitor the situation.

Posted Nov 05, 2018 - 09:06 PST

Update

We are continuing to investigate this issue.

Posted Nov 05, 2018 - 08:35 PST

Update

We are continuing to investigate this issue.

Posted Nov 05, 2018 - 08:34 PST

Update

We are continuing to investigate this issue.

Posted Nov 05, 2018 - 08:30 PST

Investigating

We continue to experience intermittent elevated error levels for programmable voice, SIP trunking, and conference calls. Affected customers experienced failed calls and conferences. Our engineers are working to resolve the issue. Next update within the hour.

Posted Nov 05, 2018 - 08:15 PST

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1, SIP Interface US1, Client Web US1, Client Mobile US1, Conference US1).