Conversations Classic Failure

Incident Report for Twilio

Resolved

The issue with being unable to create configurations has been resolved and Twilio Conversations Classic is operating normally at this time.

Posted Jul 24, 2026 - 13:20 PDT

Monitoring

We are observing recovery in creating configurations in Twilio Conversations Classic. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 24, 2026 - 11:25 PDT

Update

We continue to experience an issue where customers are unable to create configurations in Twilio Conversations Classic. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 24, 2026 - 10:45 PDT

Investigating

We are experiencing an issue where customers are unable to create configurations in Twilio Conversations Classic. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 24, 2026 - 09:48 PDT

This incident affected: CONVERSATIONS (Conversation Intelligence (classic)).