SMS Delivery Failures on Claro Network in Chile

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures to Claro Network in Chile. This incident has been resolved.

Posted May 22, 2023 - 12:37 PDT

Monitoring

We are observing recovery in MMS/SMS delivery delays when sending messages to Claro Network in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 22, 2023 - 10:38 PDT

Update

We continue to experience SMS delivery failures when sending to Claro Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted May 22, 2023 - 07:17 PDT

Update

We are still experiencing SMS delivery failures when sending to Claro Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted May 22, 2023 - 03:21 PDT

Update

We are still experiencing SMS delivery failures Claro Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted May 22, 2023 - 01:22 PDT

Investigating

We are experiencing SMS delivery failures Claro Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted May 22, 2023 - 00:23 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).