Call Failures to a Subset of Canadian Twilio's Numbers

Incident Report for Twilio

Resolved

The issue affecting inbound calls to Twilio from Canadian phone numbers has been resolved, and the service is functioning normally at this time.

Posted Feb 28, 2024 - 19:18 PST

Update

We keep seeing recovery for inbound calls to Twilio from Canadian phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 28, 2024 - 17:33 PST

Update

Posted Feb 28, 2024 - 15:33 PST

Update

We have started seeing recovery for inbound calls to Twilio from Canadian phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 28, 2024 - 13:37 PST

Monitoring

Posted Feb 28, 2024 - 11:37 PST

Update

The issue affecting inbound calls to a subset of Twilio's Canada phone numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available

Posted Feb 28, 2024 - 11:22 PST

Identified

The issue affecting inbound calls to a subset of Twilio's Canada phone numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available

Posted Feb 28, 2024 - 10:27 PST

Investigating

We've become aware of a potential issue with calls not routing properly. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 28, 2024 - 10:19 PST

This incident affected: CARRIER NETWORK (Voice, North America) and PHONE NUMBERS.