Inbound Call Failures to Jamaican numbers

Incident Report for Twilio

Resolved

The issue affecting inbound calls to Twilio Jamaican Phone Numbers has been resolved, and the service is functioning normally at this time.

Posted Aug 26, 2020 - 11:52 PDT

Update

Our engineering team is still working along with our carrier partner to resolve the issue of inbound call failures to Jamaican numbers. We will provide an update in 2 hours or as soon as more information becomes available.

Posted Aug 26, 2020 - 09:56 PDT

Identified

An issue causing inbound call failures to Twilio Jamaican Phone Numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or sooner once more information becomes available.

Posted Aug 26, 2020 - 08:56 PDT

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1) and CARRIER NETWORK (Voice, North America).