Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Inbound calls failing to a subset of Twilio phone numbers in the US
Incident
Report for Twilio
Resolved
This incident has been resolved.
Monitoring
We’ve fixed the issue with receiving inbound calls to a subset of Twilio phone numbers in the US. We have seen recovery for all of the affected phone numbers. We will monitor them for a while to ensure that the recovery is sustained. We will provide further updates as we gain more information.
Update
We continue to work with our carrier partner on the issue receiving inbound calls to a subset of Twilio phone numbers in the US. We have seen recovery for the majority of the affected phone numbers, and continue to work on the remaining ones. We will provide further updates as we gain more information.
Update
We have identified the root cause of the issue receiving inbound calls to a subset of Twilio phone numbers in the US. We are working with our carrier partners to resolve the issue. We have seen recovery for approximately a third of the affected phone numbers, and continue to work on the rest. We will provide further updates as we gain more information.
Identified
We have detected an issue receiving inbound calls to a subset of Twilio phone numbers in the US. We are working with our carrier partners to resolve the issue, we will provide periodic updates as we gain more information.
This incident affected: CARRIER NETWORK (Voice, North America).