Issues with data in Flex Insights Historical Reporting

Incident Report for Twilio

Resolved

Flex Insights historical pages are now operating normally at this time.

Posted Jul 11, 2023 - 18:47 PDT

Monitoring

Flex Insights historical pages are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 11, 2023 - 16:48 PDT

Update

Our engineers have identified the issue with the data getting stale in the Flex Insights historical pages and are working to deploy a fix. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Jul 11, 2023 - 14:38 PDT

Update

Our engineers have identified the issue with the data getting stale in the Flex Insights historical pages and are working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jul 11, 2023 - 10:31 PDT

Update

Our engineers have identified the issue with the data getting stale in the Flex Insights historical pages and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 11, 2023 - 08:41 PDT

Identified

Our engineers have identified the issue with the data getting stale in the Flex Insights historical pages and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 11, 2023 - 07:45 PDT

Update

We are still observing a potential issue with the data getting stale in the Flex Insights historical pages. Our engineering team has been alerted and we are actively investigating with the external vendor to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jul 11, 2023 - 05:01 PDT

Update

We are still observing a potential issue with the data getting stale in the Flex Insights historical pages. Our engineering team has been alerted and we are actively investigating with the external vendor to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 11, 2023 - 03:05 PDT

Update

We are still observing a potential issue with the data getting stale in the Flex Insights historical pages. Our engineering team has been alerted and we are actively investigating with the external vendor to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 11, 2023 - 02:11 PDT

Investigating

We've become aware of a potential issue with the data getting stale in the Flex Insights historical pages. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 11, 2023 - 02:07 PDT

This incident affected: FLEX (Flex Insights).