Degraded Google Dialogflow Connection via Twilio Console

Incident Report for Twilio

Resolved

The issue resulting in a degraded DialogFlow Connection via the Twilio Console has been resolved and is now again operating normally. This incident has been mitigated.

Posted Mar 14, 2022 - 14:40 PDT

Monitoring

Our engineers have deployed a fix for this issue and we are currently monitoring the situation to ensure full system stability. We expect to provide another update in 30 minutes or as soon as we have additional information.

Posted Mar 14, 2022 - 13:49 PDT

Update

We are still investigating an issue where customers attempting to connect Google DialogFlow to Twilio are unable to do so via the Twilio Console. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 14, 2022 - 12:32 PDT

Identified

Our engineers have identified and are currently investigating an issue where customers who are attempting to connect Google Dialogflow to Twilio are unable to do so in the Twilio Console. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 14, 2022 - 11:31 PDT

Investigating

We've become aware of a potential issue with VirtualAgent. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 14, 2022 - 10:48 PDT

This incident affected: DEVELOPER TOOLS (Console).