SMS / MMS Delivery Delays to US AT&T Over Toll-Free Numbers

Incident Report for Twilio

Resolved

We are no longer observing SMS and MMS delivery delays sending to the US AT&T network over toll-free numbers. This incident has been resolved.

Posted Mar 31, 2022 - 14:52 PDT

Monitoring

We are observing recovery in SMS and MMS delivery delays sending to the US AT&T network over toll-free numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 31, 2022 - 12:42 PDT

Update

We continue to experience SMS and MMS delivery delays sending to the US AT&T network over toll-free numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 31, 2022 - 12:35 PDT

Update

We are experiencing SMS and MMS delivery delays sending to the US AT&T network over toll-free numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 31, 2022 - 11:18 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS delivery delays to AT&T in the US over toll-free numbers and 10DLC. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 31, 2022 - 11:09 PDT

This incident affected: CARRIER NETWORK (SMS Toll-Free, North America, MMS Toll-Free, North America).