Issues With Toll-free Verification Status Change Webhooks in Event Streams

Incident Report for Twilio

Resolved

Event streams status change webhook has been resolved for Toll Free verification subscription and is operating normally at this time.

Posted Sep 20, 2023 - 12:59 PDT

Monitoring

Event streams status change webhook for Toll Free verification subscription is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Sep 20, 2023 - 11:42 PDT

Update

We are investigating an issue with event streams status change webhook for Toll Free verification subscription. Customers can still receive email notifications of toll-free verification” status changes and retrieve a toll-free verification’s status via the Messaging Compliance API. We expect to provide another update in 1 hour or as soon as more information becomes available

Posted Sep 20, 2023 - 10:38 PDT

Investigating

Our monitoring systems have detected a potential issue webhooks notifications of TrustProduct status changes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 20, 2023 - 10:19 PDT

This incident affected: DEVELOPER TOOLS (Event Streams).