Inbound Calls Failing Over a Subset of Australian Mobile Phone Numbers

Incident Report for Twilio

Resolved

The issue affecting inbound calls to a subset of Australian Mobile Phone Numbers has been resolved, and the service is functioning normally at this time.

Posted Jul 12, 2022 - 04:46 PDT

Monitoring

We have started seeing recovery for inbound calls to a subset of Australia phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 12, 2022 - 02:50 PDT

Update

We are still observing call failures from local Australian callers to a subset of Australian mobile numbers. Our Voice carrier partner in Australia is conducting an emergency maintenance from 12th July 2022 at 01:00 PDT until 12th July 2022 at 03:00 PDT to mitigate the issue. During the maintenance window, there could be intermittent call failures or disconnection to ongoing calls to a subset of Australia handsets. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 12, 2022 - 01:13 PDT

Update

We continue to observe call failures for calls from local Australian callers to a subset of Australian mobile numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 11, 2022 - 23:59 PDT

Update

We are observing call failures for calls from local Australian callers to a subset of Australian mobile numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 11, 2022 - 22:59 PDT

Investigating

Our monitoring systems have detected a potential issue with voice call drops to a subset of Twilio Australian phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 11, 2022 - 22:46 PDT

This incident affected: CARRIER NETWORK (Voice, APAC).