SMS and MMS Delivery Delays and Failures to T-Mobile Network in the US

Incident Report for Twilio

Resolved

We are no longer experiencing SMS and MMS delivery delays and failures when sending messages to T-Mobile Network in the US. This incident has been resolved.

Posted Apr 15, 2024 - 20:09 PDT

Monitoring

We are observing recovery in SMS and MMS delivery delays and failures when sending messages to T-Mobile Network in the US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 15, 2024 - 18:09 PDT

Update

We are experiencing SMS and MMS delivery delays and failures when sending messages to T-Mobile Network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 15, 2024 - 16:59 PDT

Investigating

We are experiencing SMS and MMS delivery delays and failures via a subset of long codes when sending messages to T-Mobile Network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 15, 2024 - 16:11 PDT

This incident affected: CARRIER NETWORK (SMS Long Code, North America, MMS Long Code, North America).