Short Code Payment Processing Delays for a Subset of Customers

Incident Report for Twilio

Resolved

The shortcode payment processing issue has been resolved and Billing product is operating normally at this time.

Posted Jan 08, 2021 - 17:13 PST

Update

We are experiencing minor delays in shortcode payment processing on the Twilio platform for a subset of customers. Our engineers continue to investigate this issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Jan 08, 2021 - 16:54 PST

Update

We are experiencing minor delays in shortcode payment processing on the Twilio platform for a subset of customers. Our engineers continue to investigate this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jan 08, 2021 - 12:11 PST

Update

We are experiencing minor delays in short code payment processing on Twilio platform for a subset of customers. Our engineers continue to investigate into this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 08, 2021 - 09:48 PST

Update

We are experiencing minor delays in short code payment processing on Twilio platform for a subset of customers. Our engineers are investigating into this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 08, 2021 - 08:50 PST

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 08, 2021 - 07:45 PST

This incident affected: TWILIO PLATFORM (Billing).