SMS not being delivered to Movistar Mexico

Incident Report for Twilio

Resolved

Non Delivery towards Movistar Mexico has been resolved and SMS is operating normally at this time.

Posted Jan 29, 2019 - 14:24 PST

Monitoring

Our carrier partners have confirmed that the issue has been fully restored. We are continuing to monitor to verify.

Posted Jan 29, 2019 - 12:20 PST

Identified

We are have identified non-delivery of SMS for a subset of customers in Mexico on the Movistar network. We are working with our carrier partners to resolve the issue.

Posted Jan 29, 2019 - 11:11 PST

This incident affected: CARRIER NETWORK (SMS Long Code, North America).