SMS Delivery Delays and Failures to the Africell Network in Gambia, Sierra Leone, and Congo

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays and failures when sending messages to the Africell network in Gambia, Sierra Leone and Congo. This incident has been resolved.

Posted Jul 21, 2022 - 00:16 PDT

Monitoring

We have observed a recovery from the SMS delivery delays and failures when sending messages to the Africell network in Gambia, Sierra Leone and Congo. We are monitoring the service to ensure a full recovery, and we will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 20, 2022 - 22:46 PDT

Update

We are still experiencing SMS delivery delays and failures when sending messages to the Africell network in Gambia, Sierra Leone, and Congo. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 20, 2022 - 20:55 PDT

Update

We are experiencing SMS delivery delays and failures when sending messages to the Africell network in Gambia, Sierra Leone, and Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 20, 2022 - 19:57 PDT

Investigating

Our monitoring systems have detected a potential issue involving SMS delivery delays and failures. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 20, 2022 - 19:33 PDT