SMS Delivery Delays to Multiple Networks in US via a subset of Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to multiple networks in US via a subset of Short Codes.. This incident has been resolved.

Posted Jan 06, 2026 - 14:46 PST

Monitoring

We are observing recovery in SMS delivery delays when sending messages to multiple networks in US via a subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 06, 2026 - 12:50 PST

Update

We continue to experience SMS delivery delays when sending messages to multiple networks in US via a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 06, 2026 - 12:37 PST

Investigating

We are experiencing SMS delivery delays when sending messages to multiple networks in US via a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 06, 2026 - 11:23 PST

This incident affected: CARRIER NETWORK (SMS Short Code, North America).