Platform Delays Impacting Multiple Services

Incident Report for Twilio

Resolved

Between 05:22 and 08:55 Pacific Time, Twilio experienced data processing delays impacting the Flex queue dashboard as well as Flex Insights. Customers may also experience delays in voice call record deletion and messaging callback delivery. The service started to recover around 7:30am Pacific Time, with full recovery around 8:55 Pacific Time. The incident is now resolved.

Posted Jul 23, 2021 - 10:35 PDT

Monitoring

We have identified additional products affected, below is the list of affected components
Flex Insights: Queue stats dashboard
Programmable Voice: Delay in deleting call record via API, Voice Insight in Conference Insight
Programmable Messaging: Callback delivery delay
We have seen recovery for for these components and we will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 23, 2021 - 08:34 PDT

Update

We are investigating task operation delays in the queue stats dashboard for a subset of customers. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 23, 2021 - 07:30 PDT

Update

We are investigating task operation delays in the queue stats dashboard a subset of customers. We expect to provide another update in 1 hour or as soon as more information becomes available

Posted Jul 23, 2021 - 06:31 PDT

Investigating

Our monitoring systems have detected a potential issue with Flex Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 23, 2021 - 06:22 PDT

This incident affected: FLEX (TaskRouter, Flex Insights), DEVELOPER TOOLS (REST API), PROGRAMMABLE VOICE (Voice Insights), and PROGRAMMABLE MESSAGING (Notify).