SMS Delivery Receipt Delays to US C-Spire Network from a Subset of Shortcodes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to US C-Spire Network from a subset of shortcodes. This incident has been resolved.

Posted Feb 01, 2023 - 11:09 PST

Monitoring

We are observing recovery in SMS delivery delays when sending messages to US C-Spire Network from a subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 01, 2023 - 09:11 PST

Update

We continue to experience SMS delivery receipts delays when sending messages to US C-Spire Network from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Posted Feb 01, 2023 - 03:17 PST

Update

We continue to experience SMS delivery failures sending to US C-Spire Network from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Feb 01, 2023 - 01:05 PST

Update

We continue to experience SMS delivery failures sending to US C-Spire Network from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Jan 31, 2023 - 17:06 PST

Update

We continue to experience SMS delivery failures sending to US C-Spire Network from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jan 31, 2023 - 13:41 PST

Update

We continue to experience SMS delivery failures sending to US C-Spire Network from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 31, 2023 - 11:47 PST

Investigating

We are experiencing SMS delivery failures sending to US C-Spire Network from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 31, 2023 - 10:46 PST

This incident affected: CARRIER NETWORK (SMS Short Code, North America).