Outbound SMS Delivery Delays to Digicel Network in Haiti

Incident Report for Twilio

Resolved

We are experiencing SMS delivery delays when sending messages to Digicel in multiple countries. Our engineers are working with our carrier partner to resolve the issue for all countries. To better facilitate our communications, we have merged these issues into a single incident here https://status.twilio.com/incidents/7zptsrqyn522. Please utilize that incident to continue tracking the issue.

Posted Apr 16, 2022 - 12:52 PDT

Update

We are continuing to experience SMS delivery delays when sending messages to Digicel Network in Haiti. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Apr 16, 2022 - 08:50 PDT

Update

We are continuing to experience SMS delivery delays when sending messages to Digicel Network in Haiti. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 16, 2022 - 06:50 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to Digicel Network in Haiti. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 16, 2022 - 05:51 PDT

This incident affected: CARRIER NETWORK (SMS Long Code, North America, SMS Short Code, North America, SMS Toll-Free, North America).