Inbound Call Failures to a subset of Twilio Colombia Phone Numbers

Incident Report for Twilio

Resolved

The issue affecting inbound calls to a subset of Twilio Colombia Phone Numbers has been resolved, and the service is functioning normally at this time.

Posted Nov 05, 2020 - 13:05 PST

Monitoring

We have started seeing recovery for inbound calls to Twilio Colombia Phone Numbers for the last 2 hours. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Nov 05, 2020 - 12:35 PST

Update

We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Nov 05, 2020 - 04:28 PST

Update

We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 05, 2020 - 00:33 PST

Update

We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 04, 2020 - 22:32 PST

Investigating

Our monitoring systems have detected a potential issue impacting inbound calls to a subset of Twilio Colombia Phone Numbers.
Our engineering team has been alerted and is actively investigating. We will provide another update within the next 60 minutes or as soon as more information becomes available.

Posted Nov 04, 2020 - 21:04 PST

This incident affected: CARRIER NETWORK (Voice, Latin America).