Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Delayed Account Reactivations
Incident
Report for Twilio
Resolved
We are no longer experiencing issues with Automatic Account Reactivations following successful payments. This incident has been resolved.
Update
We have observed a recovery in the issue where customer accounts were not automatically reactivating after a successful payment. We are now monitoring service stability to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Monitoring
We have observed a recovery in the issue where customer accounts were not automatically reactivating after a successful payment. We are now monitoring service stability to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Update
The issue causing the customer accounts to not automatically reactivate after a successful payment has been identified. We are actively working to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Update
The issue causing the customer accounts to not automatically reactivate after a successful payment has been identified. We are actively working to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Update
The issue causing the customer accounts to not automatically reactivate after a successful payment has been identified. We are actively working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Identified
The issue causing the customer accounts to not automatically reactivate after a successful payment has been identified. We are actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Update
We continue investigating reports of customer accounts not automatically reactivating after a successful payment. We will provide another update in 4 hours or as soon as more information is available.
Update
We continue investigating reports of customer accounts not automatically reactivating after a successful payment. We will provide another update in 2 hours or as soon as more information is available.
Update
We are investigating reports of customer accounts not automatically reactivating after a successful payment. We will provide another update in 1 hour or as soon as more information is available.
Investigating
Twilio users who have a positive account balance are not being automatically reactivated and are reporting to Support.
This incident affected: TWILIO PLATFORM (Billing).