MMS Delivery Delays on US Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery delays to US AT&T from a small subset of US short codes. This incident has been resolved.

Posted Oct 15, 2020 - 17:49 PDT

Monitoring

We are observing successful MMS delivery to US AT&T from a small subset of US short codes for the last 30 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 15, 2020 - 17:12 PDT

Update

We are continuing to experience MMS delivery delays to US AT&T for a small subset of US short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Oct 15, 2020 - 10:05 PDT

Update

We are continuing to experience MMS delivery delays to US AT&T, Verizon, and Sprint for a small subset of US short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Oct 15, 2020 - 02:55 PDT

Update

We are continuing to experience MMS delivery delays to US AT&T, Verizon, and Sprint for a small subset of US short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Oct 14, 2020 - 18:29 PDT

Update

We are continuing to experience MMS delivery delays to US AT&T, Verizon, and Sprint for a small subset of US short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 14, 2020 - 14:38 PDT

Update

We are continuing to experience MMS delivery delays to US AT&T, Verizon, and Sprint for a small subset of US short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 14, 2020 - 12:30 PDT

Update

We are experiencing MMS delivery delays to US AT&T, Verizon, and Sprint for a small subset of US short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 14, 2020 - 11:31 PDT

Investigating

We are experiencing MMS delivery delays to US AT&T for a small subset of US short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 14, 2020 - 11:01 PDT

This incident affected: CARRIER NETWORK (MMS Short Code, North America).