SMS Failure to Indonesia XL

Incident Report for Twilio

Resolved

We are no longer experiencing delivery failures to Indonesia XL. This incident has been resolved.

Posted Nov 24, 2020 - 09:02 PST

Monitoring

We are observing successful SMS delivery to Indonesia XL. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 24, 2020 - 07:07 PST

Update

We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 24, 2020 - 06:50 PST

Investigating

We are experiencing SMS non-delivery to Indonesia XL for part of our traffic. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 24, 2020 - 05:50 PST

This incident affected: CARRIER NETWORK (SMS, APAC).