SMS Delivery Delays to Canada Rogers and Fido Networks

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Canada Rogers and Fido networks. This incident has been resolved.

Posted Mar 07, 2022 - 14:04 PST

Monitoring

We are observing recovery in SMS delivery delays to Canada Rogers and Fido networks. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 07, 2022 - 11:02 PST

Update

We are continuing to work with our carrier partner to resolve the issue of SMS delivery delays to Canada Rogers and Fido networks from a subset of longcodes. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 07, 2022 - 10:04 PST

Investigating

We are experiencing SMS delivery delays when sending messages over a subset of longcodes to Canada Rogers and Fido networks. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 07, 2022 - 09:04 PST

This incident affected: CARRIER NETWORK (SMS Long Code, North America).